Freebets Privacy Policy

We collect certain personal data to ensure the best experience on the freebets platform and to maintain a safe environment. We do not collect any data beyond what is necessary.

Personal Identification Information

• Full name, date of birth, and nationality
• Email address & mobile number
• Current Address & Postal Code
• National ID or passport number (for KYC verification)

Financial Information

• Mobile Banking / Nagad / Rocket mobile number
• Transaction History & Amounts
• Withdrawal and deposit records

Technical Information

• IP address & device identification number
• Browser Type & Operating System
• Session duration, login location, and activity logs

Freebets collects your data through several methods. We maintain full transparency at every step and only gather what is strictly required.

Freebets uses your data only for specific, legitimate purposes. In line with our privacy policy, your consent is obtained before any data is used.

• Account Management: Keeping your registration, login, and profile information accurate.
• Payment Processing: Ensuring secure processing of deposits and withdrawals.
• Identity Verification (KYC): Preventing fraud and verifying legal age.
• Customer Support: Fast resolution of your complaints and queries.
• Personalized Offers: Sending promotions tailored to your gaming preferences.
• Security Monitoring: Detecting and preventing unusual account activity.
• Legal Obligations: Data retained in compliance with regulatory authority requirements.
• Platform Improvements: Analyzing user experience to improve service quality.

Freebets never sells your personal data to third parties. However, limited information may be shared with trusted partners to operate our services.

Who Your Information May Be Shared With

• Payment Processors: Approved payment gateways — including Mobile Banking, Nagad, and Rocket — used solely to process transactions.
• KYC Provider: Licensed third-party verification services for identity checks.
• Technology Partners: Cloud hosting and cybersecurity service providers.
• Regulatory Authority: Required by law upon direction from a licensing authority or court order.
• Anti-Fraud System: Industry-standard information sharing for fraud prevention.

Cookies are used on the freebets website and app to enhance your experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language preference and settings.
• Analytics Cookies: To understand which sections of the site are used most.
• Performance Cookies: For monitoring page load speed and identifying technical issues.

You can disable non-essential cookies through your browser settings, though some features may become limited. Tracking preferences can also be changed via the settings menu in our app.

Freebets uses industry-leading security technology to protect your privacy. Our security infrastructure is regularly updated and audited.

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Protecting servers against cyberattacks.
• Secure Data Centers: Data stored in ISO 27001 certified data centers.
• Regular Security Audits: Third-party security audits conducted at least twice a year.
• Staff Training: All staff receive regular training on data protection.

Freebets believes every user should have full control over their own data. Under our privacy policy, you have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that your data no longer be used for specific purposes.
• Data Portability: You can request your data in a machine-readable format.
• Right to Object: You can object to the processing of certain information.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

To exercise any of your rights, please contact our support team. We will respond to your request within 30 business days.

Freebets does not retain your data longer than necessary. Specific retention periods are defined for each category of data.

Freebets strictly prohibits access by anyone under the age of 18. In line with our privacy policy, we do not knowingly collect or store data from minors.

• Age verification is mandatory at the time of registration.
• Date of birth and identity are verified as part of the KYC process.
• Any account identified as belonging to a minor will be suspended immediately.
• All associated data is securely deleted.

Freebets reserves the right to update this privacy policy as needed. You will be notified before any significant changes take effect.

• Notifications will be sent via email and on the platform for any major changes.
• At least 14 days' notice will be given before any policy changes take effect.
• The 'Last Updated' date will always be displayed at the top of the page.
• Continued use of the service after a policy change will be considered acceptance of the updated policy.