Contents
What Is Responsible Gaming?
Responsible gaming is not just about playing to win — it means enjoying gaming in a controlled way, for entertainment, with a clear understanding of your own limits. At freebets, the mental and financial wellbeing of every player is our top priority.
Online gaming has become a popular form of entertainment in Bangladesh. But like any pastime, it is important to stay within your limits. The core principle of responsible gaming is simple — playing should never interfere with your other responsibilities in life.
Under freebets' responsible gaming guidelines, every player should keep a few key principles in mind: decide in advance how much time and money you are willing to spend, never chase losses by placing larger bets, and do not treat gaming as a source of income.
💡 Good to Know: Responsible gaming means gaming should always be a source of fun, never a burden.
Our Protection Tools
At freebets, we provide a range of effective tools to help players game responsibly. These tools put you in control of your own gaming experience.
Deposit Limit
Set a limit on how much you deposit daily, weekly, or monthly. Reducing a limit takes effect immediately; increasing one requires a 24–48 hour waiting period.
Session Time Limit
Set a time limit for how long you play in a single session. Once the time is up, your session will end automatically and you will receive a notification.
Reality Check
At set intervals, a pop-up will remind you how long you've been playing and your total winnings or losses so far — keeping you informed and in control.
Loss Limit
Once you have lost a set amount, your account will be closed automatically. This is the most effective way to limit your losses.
Cooling-Off Period
Take a break from gaming for anywhere between 1 day and 6 weeks. During this time, no bets or deposits can be placed on your account.
How to Set Limits
Setting limits is the single most effective step toward responsible gaming. Review the options below to find out which limits apply to you:
| Limit Type | Duration | Time of Effect | Status |
|---|---|---|---|
| Deposit Limit (Decrease) | Daily / Weekly / Monthly | Instant | Active |
| Deposit Limit (Increase) | Daily / Weekly / Monthly | 24–48 Hours | Delayed |
| Session Time Limit | Per Session | Instant | Active |
| Loss Limit | Daily / Weekly / Monthly | Instant | Active |
| Cooling-Off Period | 1 Day – 6 Weeks | Instant | Active |
| Self-Exclusion | 6 Months – Permanent | Instant | Reinstatement Is Difficult |
⚠️ Important: Requests to increase a limit are subject to a 24–48 hour waiting period to prevent impulsive decisions.
How to Spot the Warning Signs
We do not always notice when gaming starts to have a negative impact on our lives. Watch out for the following signs — they may indicate problematic gaming behaviour:
🚨 Warning: If you notice any of the signs above in yourself, do not wait — contact our support team or make use of the self-exclusion feature.
Self-Exclusion & Time Out
If you feel you need some distance from gaming, Self-Exclusion at freebets is an effective solution. It allows you to block yourself from the platform for a fixed or indefinite period of time.
How Self-Exclusion works:
-
Submit Request
Submit a self-exclusion request via Account Settings or through the support team.
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Select Time Period
Choose from a self-exclusion period of 6 months, 1 year, 5 years, or permanent.
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Effective Immediately
Your account is blocked immediately upon request; no login or betting will be possible.
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Marketing Off
Freebets will not send any promotional emails or notifications during your self-exclusion period.
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Return
Once the set period ends, you'll need to contact support to reactivate your account — it will not reopen automatically.
ℹ️ Please Note: Any attempt to open a new account during an active self-exclusion period will be closed immediately.
Only players aged 18 or above may open an account and play at freebets. Keeping minors away from gaming is a fundamental responsibility we take seriously.
Our age verification process:
- Age verification is mandatory at the point of registration.
- Additional identity documents may be requested in cases where suspicious activity is detected.
- Withdrawals are put on hold until verification is complete.
- If a user is found to be underage, their account will be permanently closed.
Advice for parents:
If you have children or teenagers at home, use parental control software on your devices. Keep your login credentials away from minors and always log out of your account when you're done.
⚠️ Family Protection: To protect minors, use Net Nanny, Cybersitter, or the built-in parental controls on your device.
Where to Find Help
If gaming becomes a problem, you do not have to face it alone. Beyond the freebets support team, a number of professional organisations are ready to help.
Freebets Support Team
Our responsible gaming specialist team is available 24/7. Reach out via live chat or email — everything is handled in complete confidence.
National Mental Health Helpline
The National Institute of Mental Health (NIMH) in Bangladesh offers free counselling services. If you're struggling with stress or addiction, reach out to them for support.
Gamblers Anonymous
This international organisation runs peer support groups to help people overcome gaming addiction. Both online and offline sessions are available.
GamCare
GamCare is an international organisation that provides professional advice and support for gambling-related issues. Their online tools and chat services are completely free to use.
📞 freebets Support Email: [email protected] — share any concerns with us in complete confidence.
The freebets Promise
Freebets is more than just a gaming platform — it is a responsible community. We are committed to making player safety and wellbeing the top priority in every decision we make.
Our responsible gaming policy rests on three pillars: awareness, protection, and support. We are committed to ensuring that every player at freebets has a positive and enjoyable experience.
- We will never encourage minors to engage in gaming.
- We will proactively identify players showing signs of problem gaming and offer support.
- Our advertising will never target vulnerable or at-risk individuals.
- We will keep our limit-setting features accessible and easy to use.
- We will regularly review and improve our responsible gaming policies.
Safe Gaming Levels
This is a sample illustration. Contact our support team to analyse your own patterns.
Safe Environment
Our platform is protected by SSL encryption and advanced security measures.
Data Privacy
Your personal information is never shared with third parties.
24/7 Support
Reach out to our responsible gaming team at any time.
Automatic Limits
Once you reach your set limit, the system will automatically end your session.
Transparent Transactions
A full history of every bet and transaction is available in your account.
Licensed
Freebets operates in accordance with the guidelines of international regulatory bodies.
The freebets Promise
We place the safety and wellbeing of every player as our highest priority.